FAQ
Welcome to WONDERLOUS STUDIO FAQ
Here you’ll find answers to common questions about ordering, shipping, returns, sizing, payment, and caring for your pieces.
If you need anything else, email us at info@wonderlous.store. We are happy to help.
General Questions
What is WONDERLOUS STUDIO?
WONDERLOUS STUDIO is an independent fashion label making limited pieces with personality.
We live somewhere between fashion, vintage souvenir graphics, fictional characters, and everyday optimism. Each collection is built around wearable little stories, thoughtful graphics, easy silhouettes, and pieces that feel good in real life.
Are WONDERLOUS STUDIO pieces limited?
Yes. Our pieces are released in limited quantities.
We do not believe in endless overproduction. Some styles may not return once they sell through, so we recommend ordering when you find something that feels like yours.
Where is WONDERLOUS STUDIO based?
WONDERLOUS STUDIO is an independent online fashion label.
Our newest collection is made in Los Angeles, California.
What makes this collection different?
This collection is about personality.
Vintage souvenir language, emotional graphics, playful characters, soft chaos, good trouble, lucky days, and everyday pieces with a point of view. The clothes are designed to feel charming, wearable, and a little cinematic.
How do I contact customer support?
You can reach us at info@wonderlous.store.
We aim to respond to all inquiries within 24 to 48 hours.
Ordering
How do I place an order?
Browse the collection, select your piece, choose your size, and add it to your cart.
When you are ready, proceed to checkout to complete your order securely.
Can I modify or cancel my order after it has been placed?
You may request to modify or cancel your order within 24 hours of purchase.
After 24 hours, your order may enter production or fulfillment, and changes may no longer be possible.
For order changes, please email info@wonderlous.store with your order number and the requested update.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can use the tracking number to follow your delivery through the carrier’s website.
Shipping
Where do you ship?
We currently ship to the United States, the European Union, and selected territories.
Available shipping destinations will appear at checkout based on your address.
How much is U.S. shipping?
U.S. shipping is calculated at checkout based on your order and delivery address.
Free U.S. shipping is available on orders $300+.
Are taxes, duties, and shipping included?
United States Orders
Product prices do not include shipping or sales tax.
Shipping is calculated at checkout based on your order and delivery address.
Free U.S. shipping is available on orders $300+.
If applicable, sales tax is calculated at checkout based on your shipping address.
There are no additional import duties due when your order arrives.
International Orders
For international destinations, local import duties, customs fees, or taxes may apply depending on your country’s regulations.
If charged, these fees are assessed by your local customs authority or carrier and are the responsibility of the recipient.
Any applicable local sales tax or VAT is calculated at checkout where supported, based on your shipping address.
How long will it take to receive my order?
United States
Most core apparel, including tees, sweatshirts, crop hoodies, track pants, and track shorts:
• 6 to 11 business days
International
International orders:
• 12 to 24 business days
Delivery times are estimates and may vary slightly based on destination, carrier processing, customs, production, and order volume.
Returns and Exchanges
What is your return policy?
Returns are accepted within 7 days of delivery.
Returned items must be:
• Unworn
• In original condition
• With tags attached
• In original packaging
After your return is received and inspected, refunds are issued to the original payment method.
If you prefer, we can issue store credit instead.
• United States: We provide a prepaid return label.
• International: Customers are responsible for return shipping.
Can I exchange an item for a different size?
For size exchanges, please contact us within 7 days of delivery.
Exchanges are subject to availability.
We recommend reviewing the Size Guide before ordering so your piece feels right from the start.
What should I do if I receive a damaged or flawed item?
Please email info@wonderlous.store within 7 days of delivery.
Include:
• Your order number
• A clear photo of the issue
• A brief description
After review, we will arrange a replacement or refund when applicable.
Are any items not eligible for return?
The following items are not eligible for return:
• Final-sale items
• Gift cards
Items returned worn, washed, damaged, or without original packaging are not eligible for refund or store credit.
Products and Sizing
What types of products do you offer?
We make apparel designed for everyday wear, including tees, crop hoodies, sweatshirts, track pants, track shorts, and other pieces created around the Wonderlous world.
Each piece is designed with attention to fit, fabric, print placement, color, and how it feels in real life.
How should I choose my size?
Please review the Size Guide on each product page before ordering.
If you are between sizes, we recommend checking the product fit notes. Some pieces are designed to feel relaxed, cropped, oversized, or easy through the body.
How can I care for my WONDERLOUS STUDIO pieces?
Care instructions are provided with each product.
In general, we recommend washing apparel inside out on a gentle cycle with cold water. Tumble dry low or air dry to help preserve the print, color, and fabric.
Are your pieces made responsibly?
We believe in small releases, considered materials, and making pieces with care.
Our newest collection is made in Los Angeles, California, and released in limited quantities to help avoid unnecessary overproduction.
Payments
What payment methods do you accept?
Secure checkout is available with major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and more.
Available payment options will appear at checkout.
Is my payment information secure?
Yes. Payments are encrypted and processed securely through Shopify and supported payment providers.
Can I use multiple discounts or promo codes on one order?
Only one promotional code can be applied per order.
If you have questions about a specific offer, email us at info@wonderlous.store.