FAQ
Welcome to WONDERLOUS STUDIO FAQ
Here you’ll find answers to some of the most frequently asked questions.
If you don’t see what you’re looking for, email us at info@wonderlous.store — our team will be happy to assist.
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General Questions
1. What is WONDERLOUS STUDIO?
WONDERLOUS STUDIO is a creative streetwear label releasing limited-edition drops of windbreakers, shorts, track pants and hoodies. Each style is produced in runs of only 50 pieces and never restocked. Our mission is to craft collectible everyday pieces that blend design, culture and individuality.
2. Are WONDERLOUS drops really limited to 50 pieces?
Yes. Every WONDERLOUS STUDIO style is strictly limited to 50 pieces worldwide. Once a drop sells out, that print and colorway are retired forever. We don’t restock – we move forward, releasing new capsule drops with fresh artwork, refined silhouettes and collectible fits for the next wave.
3. Do your prices include shipping, duties and taxes?
We offer complimentary shipping on all orders to the destinations we serve.
United States orders
No Import duties apply. What you pay at checkout is final, there are no additional customs or delivery fees on U.S. orders.
International orders (outside the U.S.)
Local import duties, customs fees, or taxes may apply depending on your country's regulations. If charged, these fees are assessed by your local customs authority or carrier and are the responsibility of the recipient.
Any applicable local sales taxes or VAT are calculated at checkout, where supported, based on your shipping address.
4. How limited are the drops?
Each drop is produced once, with a maximum of 50 pieces per style worldwide. We build collections the way we see the look, so you can secure the full fit before it disappears for good.
5. How do I contact customer support?
You can reach our customer support team at info@wonderlous.store. We aim to respond to all inquiries within 24–48 hours.
6. Where is WONDERLOUS STUDIO based?
WONDERLOUS STUDIO is an independent streetwear label based in NYC, with creative roots shaped across global design cities. We operate globally online, with each collection produced through trusted partners to ensure quality and consistency.
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Ordering
7. How do I place an order?
Browse the collection, select the pieces you want, choose your size and add them to your cart. Once you’re ready, proceed to checkout to complete your purchase securely.
8. Can I modify or cancel my order after it has been placed?
Orders may be modified or canceled within 24 hours of purchase. After that time, the order is processed and prepared for shipment.
Please email info@wonderlous.store with your order number and the requested change.
9. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this number to follow your delivery on the carrier’s website.
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Shipping
10. Where do you ship to?
We currently ship to the United States, the European Union and selected territories.
Orders are fulfilled by our production partners in the US, EU and Asia, depending on your shipping address and the product you select. This multi-hub setup helps keep delivery times reasonable and reduces unnecessary customs delays where possible.
11. How long will it take to receive my order?
Orders are processed within 1–2 business days. Most U.S. deliveries arrive within 7–11 business days. Tracking details will be sent once your order ships.
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Returns and Exchanges
12. What is your return policy?
If your order doesn’t meet expectations, you may request a return within 7 days of delivery. Items must be:
• Unworn
• In original condition
• With all tags and packaging intact
After inspection, refunds are issued to the original payment method. If you prefer, we can issue store credit instead.
• United States: We provide a prepaid return label.
• International: Customers are responsible for return shipping using a tracked postal service.
Items marked Final Sale, or items returned worn, washed or damaged, are not eligible for refund or credit.
13. What should I do if I receive a damaged or incorrect item?
Email info@wonderlous.store within 7 days of delivery with:
• Your order number
• A clear photo of the issue
• A brief description
After review, we’ll arrange a replacement or a refund.
14. Can I exchange an item for a different size?
Return shipping for exchanges is free. Please contact us within 7 days of delivery for a size exchange and review the Size Guide before ordering.
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Products
15. What types of products do you offer?
Our collections focus on apparel designed for everyday wear. Each piece is released in limited quantities and built around intentional design, refined details and effortless wearability.
16. How can I care for my WONDERLOUS STUDIO items?
Care instructions are provided with each product. In general, we recommend washing apparel inside out on a gentle cycle with cold water, and tumble drying on low or air drying to help preserve the print and fabric.
17. Are your products eco-friendly?
We prioritize more responsible production where possible, using carefully selected materials and eco-conscious printing methods. Each piece is released in limited quantities to help reduce overproduction and unnecessary waste.
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Payments
18. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay Installments and other secure payment options shown at checkout.
19. Is my payment information secure?
Yes. All transactions are processed through encrypted payment gateways to ensure privacy and protection of your information.
20. Can I use multiple discounts or promo codes on a single order?
Only one promotional code can be applied per order.
If you have questions about a specific offer, our team is here to help at info@wonderlous.store.